Frequently Asked Questions

• Can't Find It?

• Catalog System Backups are scheduled beginning at 10:00 p.m., Monday-Saturday.

• Change of Address

• eCards

• Email Notification Problems
  Make sure to add jclcwebhelp@jclc.org in your list of Contacts (may be called Address Book or something like that).  

• encore

• Expired Cards (Registration has expired)

• Downloadable Audiobooks and eBooks

• History of Checked Out Items

• How to Renew Online

• Late Charges

• Library Elf

• Libraries' Hours, Telephone Numbers, and Directions

• Libraries Who Have or Do...
  scanner, typewriters, faxes, color copiers, etc.

• Searching the Catalog  

  • Hints for Searching by Author

  • Hints for Searching by Title

  • Hints for Searching by Subject

  • Hints for Exporting Marked Records

• Holds

  • Reserve Individual Titles

  • Freezing

  • Please allow a minimum of 24 hours for a hold placed online to be filled and sent to the designated pickup location. If you need an item with a status of CHECK SHELF immediately, please call the owning library to make arrangements for pickup.

  • Placing a Hold...So Easy, but Can a Caveman Do It?
    a video that shows how easy it is to place a hold (produced by BPL)

  • There is a limit of 30 holds per library card record.

• My Lists

• Paying Fines and Bills Online

• Problems with Placing Holds or Viewing your Patron Account

• Reader Ratings

• Reader Reviews

• Requesting Items Not Found in the Catalog

• Returning Non-Print Materials to Other Libraries

  • Books may be returned to any public library in Jefferson County. There are different rules for Non-Print Materials.

• Why Aren't There More eBooks?