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A Cooperative Service Provided by the Public Libraries In Jefferson County, Alabama.
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QuestionsFrequently Asked Questions

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Can't Find It?

Catalog System Backups are scheduled beginning at 10:00 p.m., Monday-Saturday.

Change of Address

To change your street or mailing address, you will need to visit one of our libraries and let a staff member know of your change of address. To add or change your email address, fill out our online form

eCards

Email Notification Problems

Make sure to add jclcwebhelp@jclc.org in your list of Contacts (may be called Address Book or something like that).

Expired Cards (Registration has expired)

Full-Service Library cards expire one year from when issued or renewed. To renew your library card you may go to any public library in Jefferson County. Tell a staff member that you would like to renew your library card.

Do not throw away your card. You will not be issued a new one unless you pay the $3.00 replacement fee.

eCards expire after one month.

History of Checked Out Items

The library's system does not keep a history of what people have checked out in the past. It only keeps a record of what is currently checked out and items with problems, such as fines.

You may choose to opt in to My Reading History. It allows you to keep a record of your checkouts. As the card holder, only you have access to your history, you may delete any or all of your checkout records, and you may opt out at any time. Please note that the library routinely erases checkout records for privacy reasons, and by opting in to this feature, you are choosing to retain the information.

Go to View Your Record and opt in to keep a history of you have checked out.

How to Renew Online

Late Charges

Libraries' Hours, Telephone Numbers, and Directions

Libraries Who Have or Do...

scanner, typewriters, faxes, color copiers, wifi printing, etc.

Holds

Reserve Individual Titles

Freezing

Please allow a minimum of 24 hours for a hold placed online to be filled and sent to the designated pickup location. If you need an item with a status of CHECK SHELF immediately, please call the owning library to make arrangements for pickup.

There is a limit of 30 holds per library card record.

My Lists

Paying Fines and Bills Online

Problems with Placing Holds or Viewing your Patron Account

Requesting Items Not Found in the Catalog

Returning Non-Print Materials to Other Libraries

Books may be returned to any public library in Jefferson County. There are different rules for Non-Print Materials.

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